Welcome to BM Bastha. We are committed to protecting your privacy and ensuring a safe, transparent experience when using our rice bag delivery application. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable data protection laws. By using the BM Bastha app, you agree to the practices described herein.
Information We Collect
To provide you with seamless rice bag delivery services, BM Bastha collects the following categories of information:
- Personal Identification: Full name, email address, mobile number, and delivery address.
- Order Information: Details of rice bag orders including quantity, product type, and preferred delivery time.
- Payment Information: Transaction details processed through secure third-party payment gateways. We do not store your complete card details on our servers.
- Device & Usage Data: Device type, operating system, app version, IP address, and usage patterns to improve our services.
- Location Data: With your permission, we collect real-time location to facilitate accurate and timely delivery.
How We Use Your Information
BM Bastha uses collected information exclusively to operate and improve our delivery services:
- Processing and fulfilling your rice bag orders accurately and on time.
- Communicating order status, delivery updates, and important service notifications.
- Providing customer support and resolving disputes, including return requests.
- Personalising your experience and recommending relevant products.
- Ensuring platform security and preventing fraudulent transactions.
- Complying with legal obligations and regulatory requirements.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
Return & Refund Policy
We strive to deliver the highest quality rice products. In the event of a genuine concern with your order, our Return & Refund Policy is as follows:
📦 Return Conditions & Timeline
Returns are accepted within 2 to 3 days from the date of delivery only.
The rice bag must be unopened and unused. Once the rice bag seal is broken or rice has been used, returns will not be accepted under any circumstances.
Contact our support team within the return window via the app or helpline to raise a return request.
Our delivery partner will inspect the item at pickup. Items that fail inspection will be returned to the customer.
For deliveries that arrive damaged or incorrect due to our error, a full refund or free replacement will be offered, subject to photographic evidence submitted within 24 hours of delivery.
Data Sharing & Third Parties
BM Bastha shares your data only with trusted partners required to operate our service:
- Delivery Partners: Name and delivery address are shared with logistics partners solely for order fulfilment.
- Payment Processors: Secure payment gateways to process transactions. These providers are PCI-DSS compliant.
- Cloud Services: Secure servers for data hosting and application infrastructure.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of our users.
All third-party partners are contractually obligated to protect your data and use it only for the purposes specified.
Data Retention
We retain your personal data for as long as your account remains active or as necessary to provide services. Order records are retained for up to 3 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time by contacting our support team.
Upon deletion request, personal data will be permanently removed within 30 days, except where retention is required by applicable law.
Data Security
BM Bastha implements industry-standard security measures to protect your information:
- End-to-end encryption (TLS/SSL) for all data transmitted through our app.
- Secure, encrypted storage for all personal and payment-related data.
- Regular security audits and vulnerability assessments.
- Restricted employee access to personal data on a need-to-know basis.
While we take every reasonable precaution, no digital system can be guaranteed 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Rights
As a user of BM Bastha, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your account and personal data.
- Right to Withdraw Consent: Withdraw consent for location tracking or marketing communications at any time via app settings.
- Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer if you believe your data has been misused.
Children's Privacy
BM Bastha's services are intended for users aged 18 years and above. We do not knowingly collect personal information from children under 18. If we become aware that a minor has provided us with personal data, we will delete it promptly. Parents or guardians who believe their child has submitted personal information should contact us immediately.
Changes to This Privacy Policy
BM Bastha reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable laws. When we make significant changes, we will notify users through the app or via email. Continued use of the app after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Contact & Grievance Officer
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: